Terms of Service

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1. INTRODUCTION

Welcome to SkyyTrust.

These Terms of Service ("Terms") govern access to and use of the SkyyTrust website, applications, features, content, community tools, review tools and related services (collectively, the "Service").

"SkyyTrust" is the public name of the Service. In these Terms, "SkyyTrust", "we", "us" and "our" mean the person or legal entity that operates the Service. Current support, privacy and legal contact channels are listed in section 30.

By accessing or using the Service, creating an account, publishing content, submitting a rating or review, commenting, replying, voting, saving content, or otherwise using SkyyTrust, you agree to these Terms and to the policies referenced in them.

If you do not agree to these Terms, do not use the Service.

2. WHAT SKYYTRUST IS

SkyyTrust is an independent online travel community designed to let people share and discover information about airlines, airports, flights and air-travel experiences.

Users may be able to publish reviews, questions, flight problems, comments, replies, ratings and other community content.

Unless SkyyTrust expressly states otherwise, SkyyTrust:

• is not an airline;
• is not an airport;
• is not a travel agency or tour operator;
• does not operate flights;
• does not control airline or airport operations;
• does not decide passenger compensation claims;
• does not provide legal representation; and
• is not affiliated with, sponsored by, approved by, or endorsed by a company merely because that company is listed, reviewed or discussed on SkyyTrust.

Third-party names, logos and trademarks are used only to identify the relevant company, service or location, subject to applicable law and the rights of their respective owners.

3. ELIGIBILITY AND AGE

You must be at least 16 years old to create a SkyyTrust account.

If the law where you live requires a parent or legal guardian to approve your use of an online service, you may use SkyyTrust only with the required approval.

You may not use SkyyTrust if doing so would violate applicable law or if we have lawfully suspended or terminated your access and you are attempting to evade that restriction.

4. ACCOUNTS

Some features require an account.

You agree to:

• provide information that is accurate to the best of your knowledge;
• keep your login credentials secure;
• promptly tell us if you believe your account has been compromised;
• use only accounts you are authorised to use; and
• take reasonable responsibility for activity carried out through your account.

You must not:

• impersonate another person, airline, airport, company or organisation;
• create deceptive or misleading identities;
• sell or transfer an account in a way that facilitates abuse;
• create or operate accounts in bulk to manipulate the Service;
• gain unauthorised access to another user's account; or
• use an account to evade moderation or enforcement actions.

We may use reasonable security and anti-abuse measures to protect accounts and the Service.

5. USER CONTENT

"User Content" means material submitted or made available by users through SkyyTrust, including reviews, ratings, posts, questions, comments, replies, images, links and other submissions.

You are responsible for the User Content you submit.

By submitting User Content, you represent that, to the best of your knowledge:

• you have the right to submit it;
• it does not knowingly contain materially false factual claims;
• a review presented as your personal experience reflects a genuine experience or opinion;
• it does not unlawfully infringe another person's rights;
• it does not contain information you are prohibited from disclosing;
• it complies with these Terms and the Community Rules; and
• you have not used SkyyTrust to fabricate, coordinate or manipulate ratings or reviews.

User Content is the responsibility of its author. Publication on SkyyTrust does not mean that SkyyTrust endorses, adopts or verifies the author's statements.

6. GENUINE REVIEWS AND RATING INTEGRITY

SkyyTrust is intended for genuine travel experiences and good-faith opinions.

You must not:

• submit a fabricated review;
• review an experience that did not occur while presenting it as your own;
• create fake accounts to influence a rating;
• coordinate mass positive or negative ratings;
• buy, sell or exchange undisclosed reviews;
• offer incentives for a specific positive or negative rating without proper disclosure;
• submit duplicate reviews for the purpose of manipulation;
• use bots or automation to influence ratings;
• misrepresent your connection to an airline, airport, agency or other business; or
• deliberately publish materially misleading information to artificially improve or damage a business's reputation.

Employees, contractors, owners, agencies, representatives and other persons with a material connection to a reviewed business must not present themselves as independent customers. Relevant relationships should be clearly disclosed.

SkyyTrust may investigate suspicious patterns and may remove, limit or label content, exclude content from rating calculations, or restrict accounts where reasonably necessary to protect the integrity of the Service.

7. COMMUNITY CONDUCT

Users may strongly disagree with one another and may criticise businesses or services. Criticism itself is not prohibited.

However, you may not use SkyyTrust for unlawful threats, targeted harassment, fraud, scams, impersonation, unlawful disclosure of private information, exploitation, or other conduct prohibited by law or by our Community Rules.

The Community Rules form part of these Terms.

8. PROHIBITED CONTENT AND ACTIVITY

You may not use the Service to publish, promote, facilitate or distribute content or activity that:

• is illegal under applicable law;
• contains credible threats of violence;
• unlawfully harasses or targets a person;
• unlawfully promotes hatred or discrimination;
• involves child sexual exploitation or abuse;
• facilitates fraud, phishing, scams or identity theft;
• distributes malware or malicious code;
• unlawfully exposes passwords, financial credentials, identification documents or sensitive personal information;
• infringes intellectual-property rights;
• impersonates another person or business in a deceptive manner;
• is spam or coordinated manipulation;
• attempts to manipulate ratings or engagement;
• attempts to bypass platform security or access controls; or
• materially interferes with the normal operation of SkyyTrust.

This section does not prohibit lawful criticism, negative reviews, consumer complaints, satire, or good-faith discussion merely because a person or company dislikes the content.

9. PERSONAL INFORMATION ABOUT OTHER PEOPLE

Be careful when posting information about other people.

Do not publish another person's private contact details, account credentials, payment details, government identification numbers, private travel documents or similar sensitive information unless you have a lawful basis to do so.

When describing an incident, share only the personal information reasonably necessary to explain the experience.

SkyyTrust may redact or remove unnecessary personal information in order to protect users or third parties.

10. MODERATION

SkyyTrust may moderate content to enforce these Terms, the Community Rules, platform integrity requirements and applicable law.

Depending on the circumstances, we may:

• leave content unchanged;
• add context or a warning;
• reduce visibility;
• remove content;
• exclude content from rating calculations;
• restrict posting or other features;
• temporarily suspend an account; or
• terminate an account.

We may consider the seriousness of the conduct, context, repetition, intent, impact on others, account history, evidence available to us and legal obligations.

Moderation may involve automated signals or systems as well as human review. Where applicable, we will provide information required by law about significant moderation restrictions, the main reason for the decision and available redress.

If your content or account is materially restricted and you believe the decision was wrong, you may use the in-service appeal option when available or contact legal@skyytrust.com. Appeals are assessed in a timely, objective and non-arbitrary manner and may include human review.

SkyyTrust is not required to leave content online merely because it is a user's opinion if the content otherwise violates these Terms, the Community Rules or applicable law.

11. REPORTING CONTENT

If you believe specific content is illegal or violates SkyyTrust policies, use the reporting mechanism provided on the Service or contact legal@skyytrust.com.

For an allegation of illegal content, your notice should, where applicable, include:

• a sufficiently explained reason why you believe the content is illegal;
• the exact URL or other information that lets us identify the content;
• your name and email address, except where applicable law permits a notice without those details; and
• a statement that you believe in good faith that the information and allegations in the notice are accurate and complete.

Submitting a report does not guarantee removal.

We aim to assess notices in a timely, diligent, objective and non-arbitrary manner in accordance with applicable law.

12. REVIEWS, OPINIONS AND ACCURACY

A large part of SkyyTrust consists of User Content.

Reviews, comments and ratings may be subjective. Different travellers may have very different experiences with the same airline, airport, route, aircraft or staff.

SkyyTrust does not guarantee that every statement made by a user is true, current or complete.

We may operate systems intended to identify manipulation, spam and abuse, but no system can guarantee that every false or fraudulent submission will be detected.

You should use your own judgment and verify important information with appropriate official sources.

13. RATINGS

SkyyTrust may calculate ratings from user-submitted ratings and other platform signals.

A displayed rating may change when:

• new reviews are submitted;
• reviews are removed;
• suspicious activity is excluded;
• content is reclassified; or
• the rating methodology is updated.

Unless expressly stated otherwise, a SkyyTrust rating is not:

• an official aviation-safety score;
• a regulator's assessment;
• a credit or financial rating;
• a professional certification; or
• a guarantee about a future experience.

14. TRAVEL, FLIGHT-PROBLEM AND COMPENSATION CONTENT

Users may discuss delays, cancellations, denied boarding, baggage, refunds, customer service and passenger compensation.

This content is for general information and community discussion. It is not legal, financial or professional advice.

Passenger rights and compensation depend on factors including jurisdiction, route, operating carrier, reason for disruption, timing, ticket conditions and current law.

Verify important claims with an airline, airport, regulator, official government source, qualified professional or other appropriate authority before relying on them.

15. OWNERSHIP OF USER CONTENT

You retain ownership of intellectual-property rights you hold in your User Content.

Posting content on SkyyTrust does not transfer ownership of your User Content to SkyyTrust.

You grant SkyyTrust a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, technically process, format, display and distribute your User Content to the extent reasonably necessary to operate, protect, improve and provide the Service.

This licence includes the right to make technical changes needed to display content on different devices and formats.

If you delete content or your account, this licence ends for deleted content once it is removed from active systems, except to the extent retention is reasonably necessary for backups, legal compliance, dispute resolution, fraud/security prevention, enforcement, or where the content has been lawfully shared or retained independently by others.

16. SKYYTRUST INTELLECTUAL PROPERTY

Except for User Content and third-party materials, SkyyTrust's original software, interface, design, branding, text, graphics and other original materials are owned by or licensed to SkyyTrust and may be protected by intellectual-property law.

You may use the Service for lawful personal and community purposes.

You may not reproduce, sell, republish, scrape at an abusive scale, commercially exploit or create a substitute database from substantial parts of SkyyTrust except with permission or where applicable law allows it.

17. THIRD-PARTY TRADEMARKS AND LOGOS

Airline names, airport names, logos, trademarks and service marks may belong to their respective owners.

Their appearance on SkyyTrust does not, by itself, imply sponsorship, partnership, approval or endorsement.

If you are a rights holder and believe material on SkyyTrust infringes your rights, contact legal@skyytrust.com with enough information for us to identify and assess the material.

18. THIRD-PARTY LINKS AND SERVICES

SkyyTrust may link to or integrate with third-party websites and services.

Third parties operate independently and may have their own terms, privacy notices, pricing and security practices.

SkyyTrust is not responsible for third-party services merely because the Service links to or references them.

19. SERVICE AVAILABILITY AND CHANGES

We aim to provide a reliable Service, but uninterrupted operation cannot be guaranteed.

The Service may be unavailable or changed because of maintenance, security issues, infrastructure failures, updates, legal requirements or circumstances outside our reasonable control.

We may add, modify or discontinue features where reasonably necessary.

Where required by applicable law, we will provide appropriate notice of material changes affecting users' rights or obligations.

20. ACCOUNT RESTRICTION AND TERMINATION

You may stop using SkyyTrust at any time.

We may restrict, suspend or terminate accounts when reasonably necessary, including for:

• serious or repeated violations of these Terms;
• illegal activity;
• fraud or review manipulation;
• security threats;
• abuse of users;
• attempts to evade previous enforcement; or
• compliance with a valid legal obligation.

Where applicable, we will provide information about the reason for significant restrictions and available redress, including how to request review through the in-service appeal option when available or by contacting legal@skyytrust.com.

21. ACCOUNT DELETION AND RETENTION

Where available, you may request account deletion through account settings or by contacting privacy@skyytrust.com.

Deleting an account does not necessarily require immediate deletion of every record.

Certain information may be retained where required or permitted for:

• legal compliance;
• security;
• fraud and abuse prevention;
• dispute resolution;
• enforcement of rights;
• backup integrity; or
• legitimate record-keeping.

Public User Content may be deleted, anonymised, or disassociated from an account depending on the content, user request, legal basis and applicable law.

Personal-data practices are explained in the Privacy Policy.

22. PRIVACY

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal data and how users may exercise privacy rights.

The Privacy Policy should be read together with these Terms.

23. DISCLAIMERS

To the extent permitted by applicable law, the Service is provided on an "as available" basis.

We do not guarantee that:

• the Service will always be available or error-free;
• every user is who they claim to be;
• every review is genuine;
• every statement is accurate;
• third-party information is always current; or
• every case of manipulation or abuse will be detected.

Nothing in these Terms excludes any warranty or consumer right that cannot lawfully be excluded.

24. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability where doing so is prohibited by applicable law.

To the extent permitted by law, SkyyTrust is not responsible for indirect or consequential loss arising solely from reliance on User Content, third-party services or events outside our reasonable control.

Nothing in these Terms is intended to exclude liability for fraud, intentional misconduct, or any other liability that cannot legally be excluded or limited.

Mandatory consumer rights remain unaffected.

25. INDEMNITY WHERE LEGALLY PERMITTED

To the extent permitted by applicable law, if your unlawful conduct or material breach of these Terms causes a third-party claim against SkyyTrust, you may be responsible for losses and reasonable costs directly resulting from that conduct.

This section does not apply where such an obligation would be prohibited or unfair under mandatory consumer law.

26. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in the Service, law, security practices or business operations.

We will update the "Last updated" date.

Where a change materially affects users' rights or obligations, we will provide additional notice or obtain consent where required by law.

27. SEVERABILITY

If part of these Terms is held invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.

28. NO WAIVER

If we do not immediately enforce a provision, that does not mean we permanently waive the right to enforce it.

29. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of Greece, subject to mandatory rights and protections that may apply to consumers under the laws of their country of residence.

Nothing in these Terms is intended to remove mandatory consumer protections, mandatory jurisdiction rights, or rights that cannot lawfully be waived.

30. CONTACT

SkyyTrust

General support: support@skyytrust.com

Privacy: privacy@skyytrust.com

Legal notices and illegal-content reports: legal@skyytrust.com